The pace of change has never been faster. Governments are being asked to find new ways of helping their people like never before. At Civica, we work closely with you to deliver real change that will make a difference.
Whether you need a nationwide portal, an asset management system, or a track and trace app, our software solutions are designed to help authorities provide more efficient, more responsive and more cost-effective services for citizens.
We’ll help you manage remote workers across platforms, integrate products to maximise efficiency and help your teams be more productive. All while keeping costs down.
And with over 20 years of experience supporting government, defence and critical national infrastructure, we understand what it takes to create robust, ethical and secure systems that protect your organisation and your citizens.
- Responsive Digital Services: services that demand digital
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Digital services, portals and responsive interfaces that provide the best user experience, reduce cost to serve and meet government digital standards.
- Move service users from face-to-face and telephone engagements to lower-cost digital interactions.
- Removes administrative burden as your teams depend less on manual process and no longer have to re-key information captured on paper.
- · Integration of apps and portals with your core business systems means your processes run quicker, and more smoothly.
- Efficient Mobile Working: powering the mobile workforce
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Streamline field operations and make mobile workers more productive with smart, intuitive mobile apps.
We specialise in developing intuitive mobile apps for phones and tablets that integrate with your back-end systems to reduce paperwork, improve information access and help everyone get more done.
- Intelligent Case Management: Case management made easy
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Transform the quality of customer services and improve business operations through cloud based intelligent case management processes.
A best fit solution for any case challenge – wherever you are, and whatever sector you work in:
- Complaints management
- Permits & licensing
- Information requests handling
- GDPR & privacy requests
- HR Case management.
- Digital Workplace Solutions: services for the changing workplace
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Providing secure collaboration and compliant information sharing within the workplace.
Intranets, collaboration spaces, knowledge bases and secure document management solutions to help your business remain compliant and secure in the modern organisation without boundaries.
- Trusted Data Analytics: better decisions, driven by data
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Secure, trusted data architecture and intelligence tools to keep you and your business informed.
- Modern Business Intelligence (BI) – a modern data and analytics platform providing fully featured reporting and data visualisation solutions
- Embedded Analytics – embedding static and interactive reports, data visualisations and dashboards into your existing portals and applications
- Predictive Analytics – building complex predictive analytics models to help determine likely outcomes based on historic data analysis.
Managed application services
From application support through to cloud migration, we’ll help you to future-proof your business critical applications and keep them performing effectively.
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CovidCertNI: Smart software supporting safer travel in Northern Ireland
NI citizens can access and download their Covid Vaccination Certificate at the click of a button.
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Organisations we help
Our government expertise
National data strategy
Mark Humphries, Managing Consultant at Civica, points out that the barriers to progress are now clearing – and maps out a way forward.
Cutting out the legwork from legacy applications
Application Managed Services Director, Kevin Robinson, discusses IT application service challenges faced by local and national public service organisations and how to get more out of existing systems without the need to waste precious resources replacing them.
Data is the catalyst for the digital public services of tomorrow
Steve Thorn, Executive Director, Civica on how data is the lynchpin of great public services.
Are you talking to me?
From Alexa to Siri, or Bobi to Florence bots have become a seamless extension in our everyday lives. In volume 2, we delve into their world and examine the impact for government
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