During an unprecedented year, Civica performed solidly, underpinned by a balanced investment in our people, our products and our platform.
Despite the extraordinary events of 2020, we showed our resilience and strength and delivered a strong performance across the year. Having taken steps to ensure business continuity following the advent of COVID-19, we maintained Civica’s track record of robust operational and financial delivery and extended our history of strategic development. This performance – including a 4.6% growth in our EBITDA to £93.1 million, reflects the strong foundation of the business and further progress in the successful execution of our clear strategy. This is focused on increasing adoption of our cloud software and accelerating digitisation and automation across the public sector to help our customers address rising consumer expectations and complex challenges.
Financial Review - Deeper
| £ millions | Year Ended 30 Sep 20 |
Year Ended 30 Sep 19 |
Pro Forma** Year Ended 30 Sep 18 |
| Total Revenue | 424.9 | 425.6 | 373.2 |
| Cost of sales | (78.5) | (80.5) | (52.6) |
| Gross Profit | 346.4 | 345.1 | 320.6 |
| Administrative expenses | (253.3) | (256.0) | (242.9) |
| EBITDA | 93.1 | 89.1 | 77.7 |
| Operating cash flow | 87.8 | 77.9 | 68.3 |
| Employees | 4,815 | 4,776 | 4,389 |
**On 12 October 2017 the Group was acquired by Partners Group on behalf of its clients. To provide a better understanding of the trading results, comparative unaudited pro forma information has been shown above for the Group for the full 12 months period to 30 September 2018.
Consolidated financial statements for the Group are available at Companies House.